Phone support for Personnel Security Clearance Inquiries to include e-QIP are closed until further notice. This Knowledge Center is closed on weekends and all federal holidays. Your initial point of contact for account lockouts, challenge question resets, forgotten usernames, technical support is the VRO Knowledge Center:Ĩ a.m. INDUSTRY (DOD CONTRACTOR) EMPLOYEES OR APPLICANTS Note: For Military and DoD local security or human resource officials: The VRO Knowledge Center is not able to view e-QIP or help with access to e-QIP for applicants whose e-QIP questionnaires are not initiated/managed within the Joint Personnel Adjudication System (JPAS). Your initial point of contact for account lockouts, challenge question resets, forgotten usernames, technical support, as well as guidance on completing the questionnaire should be your local sponsoring or employing agency human resources, personnel security office, or individual that instructed you to access e-QIP to complete your investigation forms.
#Dcs user files update
Individuals cannot pre-apply for a security clearance, nor update their security questionnaire unless granted access by an appropriate agency official.įederal, Military, Department of Defense (DoD) employees or applicants, and non-DoD Federal contractors
Applicants can only access the e-QIP system if they have been invited to do so by an appropriate official at their sponsoring agency.
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